Pengaruh Kualitas Sistem dan Informasi pada Aplikasi Coretax Terhadap Kepuasan Pengguna di Kalangan Wajib Pajak
DOI:
https://doi.org/10.55606/jurima.v6i1.6163Keywords:
Coretax, Corporate Taxpayers, Information Quality, System Quality, User SatisfactionAbstract
This study aimed to explore the influence of System quality and information quality within the Coretax application on user satisfaction, with a focus on corporate taxpayers. Coretax serves as an all-encompassing tax administration System developed by the Direktorat Jenderal Pajak (DJP) to enhance efficiency and transparency in digital tax services. Employing a descriptive quantitative approach, the research distributed questionnaires to 100 engaged Coretax users. Data analysis utilized multiple linear regression to evaluate the isolated and joint effects of the independent variables (System quality and information quality) on the dependent variable (user satisfaction). The results indicated that both System quality and information quality have a positive and significant impact on user satisfaction, either independently or in combination. This suggests that enhancing System reliability and data accuracy in Coretax results in greater contentment for corporate taxpayers using the app. The findings provide practical recommendations for the Directorate General of Taxes to continually strengthen et al stability, ease of use, and data precision, thereby promoting increased taxpayer satisfaction and compliance during the transition to digital taxation.
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