Implementasi ISO 9001:2015 dalam Penelusuran dan Penanganan Ketidaksesuaian Dokumen Surat Jalan
DOI:
https://doi.org/10.55606/jurima.v6i2.7487Keywords:
delivery note; internal audit; ISO 9001:2015; nonconformity; tracingAbstract
PT ABC implements the ISO 9001:2015 Quality Management System as a guideline for maintaining the quality of its business processes through documented controls and continuous improvement. One form of its implementation is the control of delivery note documents, which plays an important role in supporting operational activities and ensuring the accuracy of transaction records. During the internship, several delivery note numbers were found to be out of sequence, requiring further tracing to determine the causes of the nonconformities. This article aims to describe the implementation of ISO 9001:2015 in the tracing and handling of nonconformities related to delivery note documents at PT ABC. The study employed a descriptive qualitative approach, with data collected through observation during the internship, discussions with internal auditors, and the review of supporting documents related to the document control process. The handling of nonconformities included identifying delivery note numbers requiring further tracing, confirming the findings with the relevant parties, preparing official reports based on the identified conditions, posting the reports through the VISWEB system, and making accounting adjustments when necessary. These activities indicate that document control has been implemented systematically in accordance with the principles of ISO 9001:2015, particularly regarding identification, traceability, and nonconformity handling.
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