Pengembangan Sistem Administrasi Digital Berbasis Website pada Kelurahan Padengo
DOI:
https://doi.org/10.55606/jutiti.v6i1.7187Keywords:
Administrative Services, Digitalization, Information System, Prototyping, System TestingAbstract
This study aimed to develop a web-based digital administrative service system in Padengo Village to improve the effectiveness and quality of public services. The previous system still had several limitations, including the absence of user authentication, the lack of complaint service categorization, incomplete user information, a less optimized interface, and manual document distribution. This study employed the prototyping method using an iterative approach through active user involvement during system development to ensure that the system met user needs and expectations. The developed system provided user login authentication, comprehensive administrative service features, categorized complaint management, and efficient digital document distribution. Functional testing using the black-box testing method indicated that all system features operated according to their intended functions without significant functional errors. The results showed that system implementation contributed to improving service efficiency, accelerating administrative processes, reducing manual workloads, and facilitating easier public access to services. Therefore, the developed system has strong potential to support sustainable improvements in public service quality, enhance transparency, and increase user satisfaction in Padengo Village.
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